Swift Action During a Snowstorm: Real Customer Experiences with Best Option Restoration

Best Option Restoration

Telling the world that we specialize in water damage restoration is one thing. However, hearing firsthand accounts from our actual customers paints a much clearer picture. Take, for instance, the experience of one of our clients in Colorado Springs, near the Village 7 neighborhood.

On March 13, 2024, during the biggest snowstorm of the year, we received an urgent call from a homeowner whose basement was flooded. Their water heater had given out, and the adjacent drain, which should have mitigated the situation, was unfortunately clogged. The result was a basement rapidly filling with water. Upon receiving the call, we promptly instructed the homeowner to shut off the water supply. Within an hour, our team arrived on-site, ready to tackle the emergency.

We immediately set up our extraction equipment to remove the water from the basement. Concurrently, we took swift action to move furniture, area rugs, and other valuables to safety, ensuring that none of their personal belongings sustained damage. Although they had to replace their water heater, we referred them to a trusted plumbing company that we frequently recommend to our customers.

We left our thermal drying equipment running overnight and returned the following day, navigating through 24 inches of snow, to remove the equipment and sanitize the basement. This crucial step eliminated harmful bacteria and prevented mold growth. The plumbers replaced the water heater within 48 hours, and life for our customer returned to normal.


Here’s the five-star review she left for us on Google:

At Best Option Restoration of Colorado Springs, your emergency is our emergency. We strive to reach you as fast as possible, typically within an hour. Nothing can stop us – rain or shine, through snow and ice, wind and hail – whatever Colorado’s weather throws our way, we’ll be there. Whether it’s leaky plumbing, broken water heaters, sewage backups, burst pipes, storm flooding, or any other water-related issues, you can count on us to help.


We use advanced thermal drying technology which aids us in drying out the affected areas much faster than traditional drying methods and allows us to help more people, which is helpful in widespread emergency situations, such as severe weather events.

We assist with insurance claims, communicate with adjusters, answer your questions, and work diligently to restore your home to normalcy. As a family-owned and operated local small business in Colorado Springs, we are fully insured and certified. We employ the latest technology and state-of-the-art equipment in the water damage restoration industry.

Water damage repair is our specialty. Just as we helped Alyssa with her emergency, we’re ready to help you. Call us at (719) 619-8616 anytime, 24/7, and we’ll be there, prepared to assist.

Best Option Restoration of Colorado Springs – the experts in water damage repair in Southern Colorado.

In addition to water damage repair, we offer these other services:

  • Fire and Smoke Damage Restoration
  • Odor Removal
  • Sewage Back-up Clean Up
  • Storm Damage Repair
  • Mold Remediation
  • Commercial and Large Loss Damage Restoration


Best Option Restoration of Colorado Springs is a 24/7 Emergency water, fire and mold damage repair company. We are locally owned and operated, licensed and insured. Our experienced technicians will arrive quickly and with a sense of urgency when you call us for help. We work with all insurance companies and are happy to assist you with your claim. 


You can depend on Best Option Restoration of Colorado Springs to have the best equipment and utilize the latest technology to repair your property fast and professionally. If your home or business has water damage, fire damage, or mold damage, contact Best Option Restoration of Colorado Springs for fast, friendly, local service, 24 hours a day, 7 days a week. 



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Swift Action During a Snowstorm: Real Customer Experiences with Best Option Restoration phone